Business

Build-A-Bear 'pay your age' offer abandoned amid 'chaos'


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@therockbury

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The Rock shopping centre in Bury, Greater Manchester, said queues were building at 10:45 BST

A cheap teddy offer which left shoppers with young children queuing for up to eight hours amid chaotic scenes has been abandoned over “safety concerns”.

Build-A-Bear Workshop was offering UK customers a chance to buy any bear, which can cost up to £52, for the price of their child’s age.

At Leeds’ White Rose Shopping Centre police were called when queues of “about a mile long” formed.

The company said the response had been “overwhelming and unprecedented”.

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Paul Shaw

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Police attended the White Rose Centre in Leeds due to the popularity of the “pay your age” event

Several stores, including the shops at Sheffield’s Meadowhall shopping centre, Telford and Basingstoke, had to shut for the rest of the day following demand.

Leeds shopper Paul Shaw said: “Crazy scenes at the White Rose – Build-A-Bear is in chaos.

“Queuing from the store, all the way outside, approximately five-hour queue. There are even police here trying to keep the peace.”


At the scene: Sophie Madden, BBC News, Telford

The queue was already enormous by the time I got there with my son.

Someone told us that people had been queuing there since 06:30 BST and one woman told us she had travelled for more than an hour to get there because it was her closest store.

We waited an hour-and-a-half but it was too much for my little boy and I thought there would be no bears left so we took a £12 voucher that could be redeemed another time.


Parents on social media criticised the event, saying they were “disgusted” by the lack of organisation. Some said their children were left “heartbroken” when they could not get a bear.

The Intu Metrocentre store closed its line “to ensure there are enough bears available for those in the queue”.

The store in Derby also experienced a busy day many parents and prams in the winding queue.

In a statement on its Facebook page, Build-A-Bear Workshop said: “We understand our guests are disappointed, and we are working to address the situation.

“We will reach out directly to our valued guests as soon as possible.”

A mother in Milton Keynes said she had taken her five-year-old daughter out of school to ensure they could get in the queue for a discounted bear.

“She’s only five, they’re not really doing much in school that’s important at that age,” she said.

Some customers praised the efforts of staff working at stores around the country who remained calm during the situation and offered vouchers to those who could not get in for the event.

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@intuChapelfield

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The Intu shopping centre in Chapelfield, Norwich, warned customers the queue was “extremely long”



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